Cancellation and refund policy

Last updated October 23, 2026

Cancelling

You can cancel a paid plan at any time from the Billing page in your account. No email or phone call is needed.
Your plan stays active until the end of the month you've paid for. After that you move to the Free plan and aren't charged again.
Moving to a cheaper plan works the same way: the change happens at the end of the current billing month. Upgrades take effect immediately.
Your contacts, campaigns and reports stay in your account after you cancel.

Plans are billed monthly in advance, and we don't refund partial months or unused sending.
We refund in full any duplicate charge, any charge made after you cancelled, and any charge caused by a billing error on our side.
If the law where you live gives you a right to a refund, we honour it.
To ask for a refund, email hello@sunnyletter.com within 30 days of the charge from your account's email address. Approved refunds go back to the original payment method, usually within 5 to 7 business days.

Payments are processed by Razorpay in US dollars. Your bank may add its own currency conversion fees.